Home - CXera

Communicate

Keep Customers Current with Targeted Announcements
Retain and Expand Business with Focused Campaigns
Drive Adoption by Sharing Customer Success Examples

Collaborate

Continuously Capture Feedback Throughout the Customer Journey
Improve NPS by Immediately Responding to Customers
Continuously Exchange Ideas and Content

Act

Be in Sync Showing Progress across Vendors, Partners, and Customers
Drive Adoption with Prescriptive Checklists for Self-Service Guidance
Stay in Touch with Customers through AI-Driven Recommendations

Improve

Repeat Customer Success using Behavior Analytics
Promote Trends with Automatic Updates to Improve CX
Expand Customer Value with Notifications on their Terms

Onboard or Everboard?

The handoff from your sales team to your services department is often not as smooth as it should be. That means a bumpy onboarding experience directly affects your customers. At CXera, we’re helping businesses streamline their onboarding experience. Drive repeatable success with new customers through our simple-to-create Experience Sites^TM and help take your onboarding strategy to a new level.

With a proven user flow and tailored content, your customers will return to their Experience Site^TM throughout the onboarding process as you fulfill your promise to help them succeed.

Easily customize our built-in templates in minutes to produce compelling content that keeps your customers coming back again and again. Say goodbye to conventional onboarding and say hello to everboarding.
Why Digital Customer Experience (CX) Microsites?

The way we do business in today’s digital sales and service economy has changed for virtually every organization. To get it right, you need a digital approach that supports customers from first contact to their success. And with a digital approach you can enable sales and services success while also improving the customer’s experience at every point in their journey.

CXera produces digital microsites that we call Experience Sites in minutes in order to deliver and track great customer experiences, every time.
Who Uses CXera Digital Experiences?

Your departments—including Marketing, Sales, and Customer Success—can quickly create and collaborate through Experience sites. While each department may start at a different stage of the customer journey, we all know that enabling customer success is critical to driving revenue and retention. With CXera Experiences, you can deliver customer success at every stage for every department and learn from digital trends to repeat success.

Improve Your Customer’s Digital Journey Today

CXera is not a platform and it will not take you weeks or months to deploy. Our cloud-based application is engineered to make the digital age of selling and buying easy—with no technical expertise required. This is made possible by integrating with many popular cloud-based solutions and using Experience templates that are fully customizable through our Experience creation wizard. In minutes, design, populate and launch Experience Sites to your staff and customers to make a difference starting today.
Example Case Study: Lead with Value

MooseCorp are the providers of an accounting software platform. Each year, they welcome hundreds of new customers to their platform. Yet they notice that a growing number of customers cancel their contracts just one month after handoff to the customer success department.

MooseCorp leadership realizes that onboarding new customers must become their top priority. Working with CXera solution, they deploy an Onboarding Experience Site for the new customers to:

Increase the number of effective handoffs from their sales to customer success departments, improving each customer’s first impressions and ultimate success

Create a process centered around each customer’s unique needs that helps create raving fans of their product who then promote their solution and buy more

Improve retention business and increase net promoter score
Access Customer-Centric Templates

Building Experience Sites couldn't be easier. Simply select a CXera Experience template from our library and refine it to meet the needs of each new customer using components that are configured to the needs of your organization. For example, the Onboarding Experience template includes components such as:

Customer Status Gauge

Customer Success Team Contacts

Net Promoter Score Survey

Webconference Access Including Best Practices and Training

Customer Contracts and Reports

A website visitor requests a personalized Contact Experience Site to support their research
When MooseCorp announces a new feature to their SaaS product on a webinar, the Marketing department creates an Event Experience Site to keep webinar attendees engaged before, during and after the event
A prospective customer has requested a demo. The MooseCorp Sales team doesn’t even have to leave their CRM in order to create a Deal Experience Site that supports this new sales opportunity to support a superior buyer experience.
A new customer has signed up for the MooseCorp product, so the Customer Success team creates an Onboarding Experience Site to support the new customer launch, directly from a collaboration platform.

What Makes CXera Unique?

Internal users have a single Dashboard to see across all of your organization’s Experience Sites to drive better collaboration. They can also filter to see all Experience Sites for a particular customer at once.
Our patent-pending microsite generator and Experience monitoring system provides recommendations to improve the customer experience.
Ready-made Experience templates make it easy to create Experience Sites in minutes.
Our AI-driven CXassistant can make recommendations and, if permitted, take action to optimize Experience Sites.
CXera offers built-in integrations with your company’s website and popular services.

Begin a new era of Customer eXperience

From first customer contact to customer success

Communicate

Collaborate

Act

Improve

Onboard or Everboard?

Why Digital Customer Experience (CX) Microsites?

Who Uses CXera Digital Experiences?

Improve Your Customer’s Digital Journey Today

Example Case Study: Lead with Value

Access Customer-Centric Templates

Rely on Wizard-Driven Experience Creation

Better Analyze Customer Behavior

Understand Revenue Trends, Improve Customer Experience

CXera Fits Within Your Current Workflow and Tools

What Makes CXera Unique?

Go to Market Partners

Sales & Customer Enablement Community (CXera partner)