What is an Experience Site™?
While building the CXera solution, we focused on making a customer’s journey as positive and impactful as possible – providing a great digital Customer Experience (CX) at every interaction point.
After speaking with many companies trying to improve CX for their customers, a common theme was addressing the digital journey and experience, at every customer stage. This meant providing a solution that’s not just portals or microsites, but true digital Experience Sites™.
So, what makes an Experience Site™ unique?
- Simple and powerful - Non-technical users can quickly create, customize, or simply copy Experience Sites™ from existing templates - even with just one-click
- Not just a generic customer portal - You can provide unique content based on the customer, at every step in their journey with yo
- Capture customer feedback - Let customers tell you how their experience is going, at every stage while working with you to improve and tailor their journey
- Continuously improve - Let the CXera recommendation engine guide your teams to provide the best content and digital experience for your customers