Guide

Installation from Zoom App Marketplace
  1. Log in to Zoom App Marketplace App Marketplace
  2. Look for CXera in the marketplace;
  3. On the CXera app page, click Visit site to install, which will redirect you to https://login.cxera.com/zoom;
  4. On this page enter your tenant URL subdomain and click Continue;
  5. If you are not authenticated in this CXera tenant, you will be redirected to the login page, with login type set to zoom as a URL query parameter - {tenantUrl}.cxera.com/login?type=zoom;
  6. Log in to CXnow using your username and password;
  7. You are redirected to the Integrations page of CXnow and Zoom installation automatically begins;
  8. In the newly spawned browser window, authorize your Zoom account to be used by CXera;
  9. A response that the installation is successful or not is shown in CXnow.
    Because Zoom doesn’t know which tenant (or subdomain) to authorize you with, step 3 is necessary. Once you authenticate into CXnow, your access token contains your user and tenant IDs, which is what we need to initialize the installation. Starting with step 6, the process to install Zoom into CXera is virtually the same as doing it from CXnow, with unnecessary manual steps skipped.
  1. Log in to CXnow using your username and password;
  2. Open Integrations from the main sidebar;
  3. On the Integrations page, choose Zoom;
  4. On the Zoom page, you’re presented with a big Install button, installation and uninstallation steps, as well as a list of frequently asked questions;
  5. Click the Install button;
  6. In the newly spawned browser window, authenticate with Zoom if needed, then authorize your Zoom account to be used by CXera;
  7. A response that the installation is successful or not is shown in CXnow.
    Since you’re initiating the installation from CXnow, you’re already authenticated and your user and tenant IDs are known.
  1. Log in to CXnow using your username and password;
  2. Open Integrations from the main sidebar;
  3. On the Integrations page, choose Zoom;
  4. Click the Uninstall button;
  5. You are redirected to App Marketplace;
  6. Log into Zoom if necessary;
  7. Click Manage;
  8. Click Installed apps;
  9. Click the Uninstall button next to CXera.

FAQ

What does this integration do?

This integration helps you create Experiences quickly by pulling in meeting details, participants, screen recordings and transcripts directly into your calendar.
Once a meeting you host ends, you'll see it in your CXera calendar. From here, you can launch an Experience of any type.

Once you install Zoom, your Zoom user ID is permanently stored. When you uninstall, CXera purges all of your Zoom records.

Once each ends, they'll appear in your calendar with their actual data.

Yes. Your calendars on every CXera environment will be updated with all of your activity and you can pick and choose which Experiences you want to create on each of them.